Shipping
We’re excited for you to receive your order! Here’s what you can expect regarding delivery times and our easy ordering process:
Average Delivery Times
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Order Processing: Once you place your order, we take 1-3 working days to process it. Typically, if you order during the week, processing takes just one working day. However, orders placed on Friday evenings or over the weekend may take a bit longer.
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Dispatch & Delivery: After processing, your order will be dispatched, with delivery averaging 5-15 working days. We strive to make the ordering and delivery experience as smooth as possible for you.
If you have any questions or concerns, our customer service team is always here to help!
Placing Your Order
Ordering from FIRSTTOUCH is easy! Here’s how it works:
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Select Your Item: Browse our product pages and add your favorite items to your shopping cart by clicking the "Add to Cart" button. Be sure to choose the right variants!
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Checkout: When you’re ready, click "Proceed to Checkout." Here, you’ll enter your address details—make sure everything is accurate!
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Review Your Order: On the dispatch page, you can double-check your address to make sure delivery goes as smooth as possible.
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Payment Options: Click "Proceed to Payment," where you’ll find various secure payment methods, including:
- Credit card (AMEX, Mastercard, Maestro, Visa)
- PayPal
Once you’ve selected your preferred payment method, click "Complete Order," and follow the instructions to finalize your purchase. If you encounter any issues, don’t hesitate to reach out to us!
Shipping Costs
Great news! We offer free shipping on all orders over €30. It's our way of saying thank you for choosing us—enjoy premium service without the extra shipping cost when you spend €30 or more!
Shipping Your Order
Found the perfect outfit or accessory? We understand you want it as soon as possible! That’s why we work diligently to process and ship your order quickly.
To keep our prices fair, we collect parcels in larger quantities and ship them once we reach our minimum. We appreciate your understanding as we strive to create a more sustainable world.
Track Your Order
Want to stay updated on the delivery of your package? You can track your order via our Track Your Order page. The Track & Trace information is available online 2 - 3 days after your order.
Please Note: To ensure efficient processing and delivery, all our orders are shipped directly from our central warehouse in Asia. While this allows us to maintain quality control and offer you the best possible service, please note that it may cause slight delays in delivery times.